Frequently Asked Questions
Everything you need to know about our premium footwear and island-inspired style.
How do I determine my correct size in OluKai footwear?
Most of our footwear runs true to size. If you are between sizes, we generally recommend sizing up to the next whole size for the most comfortable fit, especially in our sandals and boots.
What is the 'Anywhere Aloha' Guarantee?
We stand behind our craftsmanship. OluKai offers a one-year guarantee against manufacturer’s defects on all footwear, ensuring your pair meets our high standards of quality and durability.
Are your sandals water-resistant?
We offer several water-friendly styles featuring synthetic materials and quick-drying linings. However, our premium leather styles are water-resistant but not waterproof; we recommend avoiding full submersion to maintain the leather's integrity.
How long does shipping take and what are the costs?
We offer standard ground shipping which typically arrives within 3-7 business days. Shipping is free on all orders over $125 within the United States. Expedited shipping options are available at checkout.
What is your return and exchange policy?
If you are not completely satisfied, you can return or exchange unworn items within 30 days of purchase. Items must be in their original packaging to be eligible for a full refund.
How should I clean and maintain my OluKai shoes?
For leather, use a high-quality leather cleaner and conditioner. For synthetic styles, hand wash with mild soap and cold water, then allow them to air dry away from direct sunlight.